Welcome to BikeLens. These Terms of Service ("Terms") govern your access to and use of the BikeLens website at bikelens.app and the services offered through it (together, the "Service"). By using the Service, you agree to these Terms and to our Privacy Policy.
Who we are
The Service is provided by Mateusz Zahel, running a sole-trader business under the name Mateusz Zahel, registered in the Polish Central Register of Business Activity (CEIDG) ("BikeLens", "we", "us", or "our").
- Contact address: ul. Myśliwska 8, 32-410 Dobczyce, Poland
- Tax ID (NIP): 6812093294
- Email: bikelensapp@gmail.com
Agreement to terms
By creating an account or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Service. A free account is an agreement for the provision of electronic services concluded when you create it; a Pro subscription is concluded when you complete checkout. These Terms are available free of charge at bikelens.app/terms, and you can save or print them at any time.
Eligibility & accounts
- You must be at least 16 years old to use the Service.
- You are responsible for the accuracy of the information you provide and for all activity that occurs under your account.
- You are responsible for keeping access to your account secure. Notify us promptly at bikelensapp@gmail.com if you suspect unauthorised use.
The Service
BikeLens provides tools to compare bicycle geometry, save comparisons, and generate fit and size guidance from measurements you enter. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your own personal use. We may improve or change features; we will not remove paid Pro features during a billing period you have already paid for, and we will tell you in advance about changes that materially affect Pro.
Technical requirements
To use the Service you need an internet connection, an up-to-date web browser with JavaScript and cookies enabled, and an email address (or a Google account) to sign in.
Acceptable use
You agree not to:
- Provide unlawful content or use the Service in a way that breaks the law or infringes anyone's rights.
- Scrape, harvest, crawl, or bulk-extract data from the Service, or use it to build a competing product or dataset.
- Access the Service through bots or other automated means, or work around its rate limits, bot protection, or other access controls. This does not apply to search engines indexing public pages in line with our robots.txt.
- Copy, resell, sublicense, or commercially exploit the Service or its content without our written permission.
- Reverse engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by law.
- Interfere with, disrupt, overload, or attempt to gain unauthorised access to the Service or its infrastructure, or upload malicious code.
We may suspend or terminate access for conduct that breaches this section (see Termination).
Prices, VAT & billing
- The Service offers a free tier and a paid "Pro" subscription. Paid features are identified in the app.
- Prices are final. The price shown before checkout is the total you pay – there are no extra taxes or fees. We are exempt from VAT under Art. 113(1) of the Polish VAT Act, so no VAT is added.
- Payments are processed by Stripe. By subscribing, you authorise us (via Stripe) to charge your payment method the subscription price, including on each renewal.
- Auto-renewal. Pro is billed monthly and renews automatically at the end of each billing period until you cancel.
- Price changes. We will notify you by email at least 30 days before a new price applies to your subscription. If you do not agree, you can cancel before the change takes effect.
- A receipt or invoice for each payment is available on request and from the billing portal.
14-day right of withdrawal
If you are a consumer, you have the right to withdraw from the Pro subscription within 14 days of concluding it, without giving any reason.
- How to withdraw. Email us at bikelensapp@gmail.com with a clear statement, for example: "I hereby withdraw from my BikeLens Pro subscription", together with the email address of your account. You may also use the model withdrawal form set out in Annex I(B) to Directive 2011/83/EU, but it is not required.
- Immediate start. At checkout you ask us to start providing Pro immediately, before the withdrawal period ends. If you then withdraw within 14 days, we will refund the amount you paid minus a proportionate amount for the days you had Pro access.
- Refunds are made within 14 days of receiving your withdrawal, using the same payment method you used, at no cost to you.
If you are a sole trader in Poland and you buy Pro for a purpose that is not professional for you, you have the same right of withdrawal as a consumer.
Cancellation & refunds
- You can cancel your subscription at any time through your account (via the Stripe billing portal). Cancellation takes effect at the end of the current billing period, and you keep Pro access until then.
- Outside the 14-day withdrawal period, and unless your statutory rights say otherwise (for example, where the Service does not conform to the contract), we do not refund partial billing periods.
- You can ask us to delete your account at any time by emailing bikelensapp@gmail.com. This ends our agreement for the free Service.
Complaints
We are responsible for the Service conforming to these Terms. If something does not work as it should, send a complaint to bikelensapp@gmail.com describing the problem and what you would like us to do. We will reply within 14 days.
If the Service does not conform to the contract, you are entitled under consumer law to have it brought into conformity and, where that is not possible or not done in reasonable time, to a price reduction or to terminate the subscription with a refund for the affected period.
Your content & data
You retain ownership of the data you provide – such as your measurements, saved bikes, and comparisons. You grant us a limited licence to host, store, and process that data solely to operate and improve the Service, as described in our Privacy Policy. You are responsible for ensuring you have the right to provide any data you submit.
Intellectual property
The Service, including its software, design, text, and compiled geometry database, is owned by us or our licensors and is protected by intellectual property laws, including the database maker's right under Directive 96/9/EC. Bike names, brands, and trademarks belong to their respective owners and are used for identification only. Except for the licence to use the Service granted above, no rights are transferred to you.
Fit guidance & data accuracy
- Not fitting or medical advice. Geometry comparisons, fit windows, and size recommendations are estimates for general guidance only. They are not a substitute for a professional bike fit or medical advice. Always confirm sizing with the manufacturer or a qualified fitter, and ride within your ability.
- Data accuracy. Geometry and specification data is compiled from third-party sources and may be incomplete, out of date, or contain errors. Please verify anything you rely on with the manufacturer.
- AI summaries. AI-generated comparison summaries are produced automatically and may be inaccurate or incomplete. They are not professional advice and should not be your sole basis for a purchase.
Liability
If you are a consumer, we are liable to you in accordance with applicable law, and nothing in these Terms limits your statutory rights. We are not responsible for purchasing or riding decisions you make based on estimates the Service clearly presents as general guidance.
If you use the Service as a business, our total liability relating to the Service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for lost profits or indirect loss. This does not apply to damage caused intentionally or where the law does not allow liability to be limited.
Governing law & disputes
These Terms are governed by Polish law. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of your country of residence.
If we cannot resolve a complaint together, consumers in Poland can get free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa). Consumers elsewhere in the EU can contact the European Consumer Centre in their country. Using these options is voluntary.
Termination
You may stop using the Service at any time. We may suspend or terminate your access if you seriously or repeatedly breach these Terms, if required by law, or if we discontinue the Service. Except where immediate action is needed to stop a serious breach or comply with the law, we will give you at least 14 days' notice by email. If we end a paid subscription for reasons other than your breach, we will refund any unused part of the billing period.
Changes to these terms
We may update these Terms for important reasons, such as changes in the law or in the Service. We will update the "Last updated" date above and email you at least 14 days before material changes take effect. If you do not accept them, you can cancel or ask us to delete your account before they apply.
Contact us
Questions about these Terms? Contact us at bikelensapp@gmail.com. Our postal address is listed under Who we are.